Cassandra TOSCANO
paula-und-jens@hotmail.com
PH:0488997337 D.O.B: 06/06/1990
I would like to gain employment within retail, clerical, customer service or fundraising industries.
August – September 2009 Brumby’s, Kenmore
Cashier
This was cashier work; serving customers, preparing and merchandising goods. High levels of sanitation and food preparation methods were employed.
August - November 2008 On Call Communications, Paddington
Calling team (casual)
Here I worked as a fundraiser, raising donations for the Oncology Children’s Foundation, based at the Westmead Childrens’ Hospital in Sydney.
It was a cold calling role in which we contacted the public, informed them of our research and asked for one off donations to help fund the research.
The key responsibility of this role was to build rapport and engage with the public in order to create a positive public image.
July – August 2008 Smart Group, Fortitude Valley
Calling team (casual)
Currently working as a caller selling ‘Green Power by Simply Energy’ to customers whose gas and electricity is still coal powered.
The key focus as a Smart Group caller is to explain the environmental and financial benefits of switching to clean renewable energy and persude the customer into receiving a Simply Energy Welcome Pack.
April - July 2008 Paretophone, Fortitude Valley
Calling team (full time)
Worked as a caller on behalf of charities such as the World Wide Fund for Nature, the Cancer Council NSW, The Lost Dog’s home, The Alfred Hospital, Amnesty International and Caritas Australia.
There were three forms of calling which I performed. This involved asking one off donors to commit to a monthly donation, asking monthly supporters to increase their donation and asking previous supporters to reactivate their support.
The key role of a caller at Paretophone was to represent the charity in a positive light and demonstrate a high level of donor care. As ‘sales’ are not always possible, it was equally important to build a strong relationship with the donor on behalf of the charity.
February 2008 - present Tightrope, Hurstville (Sydney)
Sales Assistant (full time)
Worked in the store serving customers and assisting with fashion purchases. Here I acquired the necessary skills to become a successful sales person.
Main focus on keeping the store well stocked and tidy, to provide 110% customer service and to utilize my sales skills. Merchandising the products was important for the store to optimize sales.
Performed opens, closes and cash handling.
September -December 2007 The Cheesecake Shop, Indooroopilly
Sales Assistant
Worked in the shop serving customers, cashier work including Eftpos.
Prepared and decorated a variety of cakes.
General cleaning and food handling methods carried out to a high standard.
April-September 2007 Hi Energy Health Café, Toowong
Sales Assistant
Worked behind the counter preparing health foods, smoothies/juices and coffees.
Key focus on excellence in customer service and maintaining a high level of sales.
General cleaning and closes also perfomed to a high standard.
December 2005-April 2006 Bed Bath n’ Table, Indooroopilly
Sales Assistant
Increasing focus on customer service resulting in a maximised level of company profit. Staff incentives attributed also attributed to this.
The key to maintaining a healthy customer interest was the store’s presentation. It was important here to keep the store ordered and immaculate.
August-December 2005 Pizza Hut, Kenmore
Cashier
Customer service and cash handling. Product sales, food preparationg and general cleaning were the key skills involved in this role.
September 2005 Brisbane College of Photography &
Work Experience Art, Spring Hill
At BCPA I gained hands on experience in the photo
developing process and was educated in black and white photography. I also performed receptionist work and assisted clientele.
September 2004-January 2005 Bakers’ Delight, Kenmore
Cashier
This was also cashier work; serving customers, preparing and merchandising goods.
September -November 2004 The McIntire Riding Academy for the disabled.
Volunteered Saturdays to caring for horses, stables and taking the children on rides.
March 2009 – present
I am currently enrolled in a Bachelor of Arts course, majoring in literature and philosophy. I attend the University of Queensland, St Lucia on Mondays and Wednesdays ( I am free to work all other days, and will be able to work full time as of the 20th of November.)
July 2003 – November 2007
I completed my secondary education at Kenmore State High School in Brisbane.
There I studied art, film & television, legal studies, economics and English, finishing with an OP of 4 (HSC equivalent of 96/100).
I completed year 10 with the Visual Arts prize and achieved the same award in years 11 and 12. In 2007, I was voted Visual Arts prefect for my senior year and also completed ten credit points in a Fine Arts course at Griffith University as an extra-curricular activity.
February 1995 – December 2002
1995 – 2002
I attended Marist Sisters’ College, Woolwich (in Sydney) and graduated with a College Award in LOTE (Languages other than English).
Art – I am an outwardly creative person and this ability has been an asset to me in any given workplace. I have been studying art for the last five years and love drawing, painting and sculpting.
Travel & Language – I have been travelling most of my life and wish to pursue a career in which I can travel further. I am fascinated by different cultures and learning languages (Spanish, Portuguese, Italian). In March I will begin a bacherlor of arts in languages at the University of Queensland.
My favourite places have been Asia-Pacific and North and Central America, however I found India to be a most unique destination and challenging journey. In January 2007 I travelled through South America (Brazil, Argentina and Uruguay) and fell in love with the people and culture. I have hopes of returning in the future.
Markus Pederson – supervisor: Paretophone (07 3015 4009)
Suzanne Giannopoulos – store manager: Tightrope (02 9580 1276)
Tim Prior – store owner: The Cheesecake Shop (07 33780711)
Nicole Martin – manager: On Call Communications (1800 266 628)
