Wanted: Reception/Admin Work

ü  Professionalism

ü  Time Management

ü  Communication & Interpersonal Skills

ü  Peer Support/Mentor

ü  Client Service Excellence

ü  Teamwork

2004 - The following courses were completed within the West Moreton Health Service District and the Queensland Government (Health):

·         Microsoft Excel Basics 1 & Microsoft Excel Charts

·         Microsoft Word Mail Merge

·         Novell GroupWise 5.5

·         PC Essentials and Intro to Windows

·         Intro to Keyboard Skills

·         Video Conferencing

·         Administrative Assistants Conference, one day workshop, held in Brisbane City.

1995 - St Thomas More College, Sunnybank QLD

1995 - Marsden High School, Waterford West QLD

Jun  09 – Jul 09          Telemarketer

A1 Holidays

·         Outbound Calling

·         Selling Holidays

Oct  08 – Mar 09        Customer Service Officer

Black & White Cabs

·                     Take Phone Calls to Book Taxis

Jun 08 – Oct 08          Office Administrator

Atco Structures

·                     General Admin Filing, Faxing & Photocopying

·                     Data Entry & Adhoc Duties where needed

·                     Incoming & Outgoing Post & Emails

·                     Organise Couriers and Receive packages

·                     Document Control

·                     Arrange for Translation of Documents

·                     Arrange payment for Invoices

·                     Purchase Order Management

Jan 08 – May 08         Receptionist

Neil T Fallon

·                     Answer a Switchboard of 300-600 calls a day

·                     General Admin Filing, Faxing & Photocopying

·                     Eftpos Transactions

·                     Data Entry & Adhoc Duties where needed

·                     Incoming & Outgoing Post & Emails

·                     Book Jobs, Call Technicians for location, Inform Customers ETA

·                     Organise Servicing for the office equipment e.g. Photocopier & Fax.

·                     Organise Couriers and Receive packages

Oct 07 – Jan 08          Customer Service Advisor

LG Electronics (Temp)

·                     Taking phone orders, stock checks, enquiries and delivery dates

·                     Give warranty and service information

·                     Give product information and specifications

·                     Filing, faxing and photocopying

·                     Help customers with promotional information

Jan 06 – Mar 06         Receptionist

FSA Conference Suite (Temp) – England

·                     Booking Rooms and Catering

·                     Take phone and email bookings

·                     Give directions to rooms

·                     Help customers with general enquires

Oct 05 – Dec 05          Administration Assistant

John Lewis Corporate (Temp) – England

·                     Taking phone, internet, post and fax orders

·                     General Administration Fax, photocopying and filing

·                     Checking orders and releasing them

Feb 05 – Sept 05         Customer Service Advisor

Liberata/Barclays (Temp) – England

·                     Answer phone enquires

·                     Give information on Life Assurance policies and Pensions.

·                     Dealing with Complaints

·                     Some general admin

Sept – Oct 2004          Student Advisor (Temp)

OLCI Plumbing – England

·                     Answering Machine telephone enquires

·                     Enrolments for course and workshops

·                     Answer phone enquires

·                     Internet enquires

·                     Standing Order Processing

·                     Dealing with Complaints

April – July 2004        Helpdesk Administrator

Jarvis Accommodation Services – England

·                     Answering telephone enquiries

·                     Contacting companies to arrange maintenance and repairs

·                     Reports as requested

·                     Credit Card Balancing

·                     General Admin

Jun 2003 – Mar 2004 Administrative Officer/Executive Support/Front Receptionist

The Park Centre for Mental Health, Treatment & Research School of Mental Health

·                     General administration duties

·                     Fleet Management i.e. booking the use of Government vehicles, organising regular servicing and cleaning, parking bookings, collate monthly statistics of car usage for head Office

·                     Maintain diaries and e-mails for the Director of SZMHES, Program Manager and Finance & Admin Coordinator

·                     Room bookings i.e. head office, on site, other hospitals and services as required.

·                     Office management duties

·                     Actively participate in a working environment supporting quality human resource management practices including employment equity, ethical behaviour, antidiscrimination and workplace health and safety

·                     Responsible for formatting all relevant documents, reports, memorandums, circulars as required

·                     Create and manage excel student databases as required

·                     Operate a busy switchboard

Feb 2002 - Nov 2003  Caring for elderly Grandmother

Jul 2002 – Oct 2002   Taxi Driver

·                     Maintain administrative records of fares and cleaning the vehicle.

·                     Promptly and professionally picked up and delivered clients to their chosen destination always focusing on providing service to the customer

·                     Regularly had special needs customers requiring extra assistance prior to and during pick up

Jun 1999 – Dec 2002  Wedding Coordinator

The Perfect Wedding (own business)

·                     Established a business plan

·                     Established training, advertising and marketing

·                     Liaising with relevant companies and suppliers to secure services

·                     Organised equipment and supplies to operate business

·                     Liaising with customers

·                     Organise weddings from start to finish

Sep 1999 – Dec 1999   Sales Assistant

Woolworths Supermarkets

Feb 1998 – Aug 1998 Various office based temporary assignments

Feb 1997 – Jun 1997  Hospital Volunteer

·                     General administration and care duties

Aug 1997 – Dec 1997 Classroom Assistant

Childcare Relief

Sep 1996 – Feb 1997  Sales Assistant

Coles Supermarkets

Mar 1995 – Nov 1997    Buttons and Boots Party Clown’s

(Own business)

·                     Established a business plan

·                     Established training, advertising and marketing

·                     Liaising with relevant stakeholders to secure work

·                     Organised equipment, outfit, and supplies to operate business

·                     Performed at private children’s parties, shopping centres, and childcare centres

·                     Employed and trained other staff

·                     Managed paperwork and tax related documentation

Available upon request