Richard Shaules
Campbell Street, Paddington QLD 4064
07 3165 7907 / 0421 817 674
Richard_Shaules@Yahoo.com
Profile
Seeking a challenging and rewarding part-time employment opportunity with the ability to utilise previous Customer Service and/or Administration experience while contributing towards a positive work environment.
Experience
Grocery Team Member
2007
Whole Foods Market Inc.: San Rafael, California
· Integral component of Grocery Department team responsible for maintaining adequate stock levels and creatively determining product placement.
· Professionally recognized for demonstrating excellent communication and interpersonal skills while providing dedicated and supportive customer service.
· Demonstrated ability to quickly acquire workplace skills while proactively assisting management and contributing towards a positive workplace environment.
Telecommunications Supervisor
2001 - 2007
United States Navy: San Diego, California
· Supervisor of Naval Information Watch team providing personnel and administrative support while simultaneously addressing telephone and face-to-face based customer inquires and monitoring, troubleshooting, and repairing multimillion dollar top secret shipboard communications equipment.
· Generated weekly team maintenance goals and organized and conducted equipment maintenance presentations, procedures and one-on-one training necessary to maintain a record high level of equipment readiness made possible through the management and proactive role within a supportive and collaborative team environment.
· Proven ability to liaise with external technical support and upper level management on a weekly basis to negotiate cost effective technical, personnel, and material support necessary to complete all team goals prior to deadline within the allocated budget.
· Demonstrated extensive knowledge of word processing and computer skills through the weekly generation of equipment and personnel readiness reports, equipment database management, and frequent PowerPoint training presentations.
· Responsible for daily administrative tasks including data input, validation and distribution of various equipment and personnel reports.
· Professionally recognized for consistently serving the Government with a high level of integrity and personally and professionally contributing towards the Naval core values of honor, courage, and commitment.
Internet Service Provider Sales and Support
1999-2001
Earthlink Internet Service Provider; San Diego, California
· Key member of Sales / Technical Support team responsible for generating sales within a retail based environment.
· Created user accounts and maintained records in accordance with applicable local privacy acts.
· Provided face-to-face and telephone based technical support for new and existing customers.
· Recognised for continually meeting sales deadlines and providing proven customer satisfaction and technical support.
Skills
· Typing speed of an average of 68 words per minute at 98% accuracy.
· Highly proficient computer skills to include Microsoft Word, Excel and PowerPoint within both a Windows and Macintosh Environment.
· Possesses sound organizational skills and a demonstrated ability to prioritize and manage tasks in order to successfully meet deadlines.
· Unique aptitude for contributing within both a team environment as well as with minimum supervision while bringing a high level of enthusiasm and positive influence to the workplace.
· Extremely high work ethic with a personal motto of “do what’s right every time, all the time even when no one is looking.”
· Open drivers license with the willingness to travel.
Education
Bachelor of Film and Media Screen Production
Griffith University, Brisbane, Queensland
Advanced Electronics Computer Training
United States Navy, San Diego, California
High School Diploma
Monterey High, Monterey, California
2008 - Current
2001 - 2003
1999
References
Available upon request.
